Back to knowledge hub

Website woes uncovered by Trading Standards


Trading Standards recently got its second wind and turned its focus on letting agents’ websites in a bid to quasi regulate the industry. The organisation inspected almost 70 letting agents’ websites in the London Boroughs of Harrow and Brent, and only 14 were judged to be compliant. 

The main issue uncovered was a failure to make clear what fees were charged to both tenants and landlords. While agents were quick to blame their website suppliers and programmers for the errors, Trading Standards has iterated that it is the responsibility of the agent to ensure its website is fully compliant in regards to clearly displayed fees.

The news comes hot on the heels of a similar investigation by Trading Standards that found 46% of 2,000 letting agents inspected in London were non-compliant with the Consumer Rights Act and/or redress scheme membership legislation.

Back to knowledge hub