Time to break old habits
Before the pandemic, did you feel there was no point in reinventing the wheel? Did you allude to ‘best practice’ in your marketing literature but actually mean you’re doing things the way they have always …
The lettings industry has adapted amazingly well to lockdown conditions, quickly embracing virtual viewings, videos, live viewings and tours filmed by incumbent tenants. While these socially-distanced methods of showing a property to prospective tenants are working really well, there is a note of caution sounded by The Property Ombudsman (TPO).
It is warning agents to be mindful of Consumer Protection from Unfair Trading Regulations (CPR) when using remote viewings for fear of a rise in complaints from tenants who took on rental properties based on video evidence, and not a physical viewing.
The TPO is currently working to establish best practice guidelines regarding video and virtual viewings, which will ‘give agents a defence against enforcement action’ when agreeing tenancies in a remote capacity. For now, current advice for letting agents using videos and virtual tours includes: