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How to stop staff jumping ship


The pandemic has brought the issue of wellbeing and work-life balance into sharp focus, with many agents having had a taste of remote working during our lockdowns. It’s only natural that some agencies are having a ‘carpe diem’ moment – going on an ‘all-out’ charm offensive to tempt agents with new ways of working.

One of those is Century 21 UK. We have no doubt that it will enjoy success with its new business models. Letting Agent Today commented that the agent’s Flexi and Solo packages would be “’tempting corporate staff into self-employment’, citing that 28% of those working in High Street agencies were furloughed in 2020, with some corporates announcing redundancy consultations in the last few months of last year.

The prospect of setting your own hours, working from home and earning more money is a tasty carrot being dangled. As an employer, your staff may find new opportunities irresistible so now is the time to make your agency roles more appealing and less of a slog.

So how can outsourcing help when it comes to staff retention and attracting new talent? Here are 4 ways outsourcing can help:

  1. Allow staff to focus on income-winning tasks

Tenancy set up is now a task-heavy yet profit-light area of the PRS, especially now the Tenant Fee Ban is in full effect. Property management is where profit is at, so why not outsource inventory, referencing, deposit collection and tenancy agreement tasks to us so your team is free to win new property management business and earn commission?

  1. Eliminate soul-destroying days

Whether it’s a piled-up paper trail or overflowing inbox, too much time spent on rent collection, requesting quotes from trades and organising property access gets in the way of growing a business. Filing invoices, listening to ‘hold’ music for ages or sending another letter to tenants is a thing of the past when you partner with ARPM. We will undertake all the mundane jobs, allowing your staff to enjoy the more engaging aspects of their job.

  1. Prevent property managers from being ‘on call’

Offering comprehensive property management is the primary way to earn an income from lettings but who wants to be saddled with the job of being on call for those tenant rants at 2am or the flooded bathrooms at the weekend? ARPM’s emergency and planned property maintenance department is open 24/7, 365 days a year so you can give your property management team evenings and weekends off.

  1. Offer more flexible working patterns

Are you increasingly being bombarded with part- and flexi-time working requests but need the consistency of full-time support? Outsourcing gives you the ability to offer a better work-life balance to your employees without compromising service standards. In the process you’ll gain a property partner that fills in the gaps and saves you money by reducing your fixed wage bill.

If you realise you need to reshape your lettings agency with the aim of offering a more agile workplace for new and existing employees, talk to ARPM today.

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