At your service

Hundreds of businesses across England and Wales trust us to provide a high-quality lettings and property management service to landlords and tenants on their behalf. You can trust us too.

At ARPM, we have been providing high-quality outsourced lettings solutions for over a decade. We understand the time and cost pressures estate and letting agents face when it comes to managing rental properties; we understand the need for landlords to receive a great service and value for money; and we understand that tenants need to be well-looked after.

That’s why we specialise in property management and leave the lettings side to you, the experts. And because property management is all we do, we have the expertise and infrastructure to help you grow.

Whether you have 50 properties, or 500, our specialist property staff have the skills and capability to take on new instructions as your business grows and will become an instant extension of your team without the overheads.

With our outsourced tenancy and property management solutions, you will be giving your tenants and landlords the best service possible in a cost-effective way. We’re not software providers, but real people with a deep understanding of the private rented sector who utilise the best available systems and software while working on your behalf, under your name.

10 years in business
1472 toilets fixed
52k maintenance jobs
£250m+ rent collected

Our Mission

To enable estate and letting agents to focus on increasing their income and growing their rental businesses by taking the hassle out of time-consuming back-office tenancy administration and property management.

Our People

Our team of 40+ specialist property staff have the industry experience and private rented sector knowledge to deliver a quality and compliant property management service to you.

All of our property managers, accounts and lettings administrators are experts in managing properties, landlords and tenants. They process pre-tenancy administration, collect rental payments and handle arrears; as well as manage all maintenance and repair requests while liaising with our trusted network of tradespeople – or yours.

They are supported by a hands-on management team, who ensure that ongoing professional development keeps them on top of changing legislation and that ARPM's services and approach is continuously evaluated and improved.

Simon Duce

Founder & Managing Director

Tim McGlashan

Head of Sales

Preeti Narang

Finance & Operations Director

Our Commitment

In order to deliver our services to the highest possible standards and positively represent your brand to your landlords and tenants, we adhere to the following values.

Confidentiality

From enquiry to service delivery, we will never share your details and our services can be delivered under your own company name so your landlords and tenants don’t know you have outsourced

Compliance

Experienced and knowledgeable team who take responsibility for changing legislation to minimise risk of failure to comply or maintain best practices

Data protection

Committed to ensuring that the data clients provide to us is collected, used and stored responsibly and in accordance with the new General Data Protection Regulations

Security

Going above and beyond Public Liability and Client Money Protection with secure email cloud management system, background screening of employees, supplier confidentiality clauses and hierarchical system access rights

What our clients say

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