Hundreds of businesses across England and Wales trust us to provide a high-quality lettings and property management service to landlords and tenants on their behalf. You can trust us too.
At ARPM, we have been providing high-quality outsourced lettings solutions for over a decade. We understand the time and cost pressures estate and letting agents face when it comes to managing rental properties; we understand the need for landlords to receive a great service and value for money; and we understand that tenants need to be well-looked after.
That’s why we specialise in property management and leave the lettings side to you, the experts. And because property management is all we do, we have the expertise and infrastructure to help you grow.
Whether you have 50 properties, or 500, our specialist property staff have the skills and capability to take on new instructions as your business grows and will become an instant extension of your team without the overheads.
With our outsourced tenancy and property management solutions, you will be giving your tenants and landlords the best service possible in a cost-effective way. We’re not software providers, but real people with a deep understanding of the private rented sector who utilise the best available systems and software while working on your behalf, under your name.
10 years in business
1472 toilets fixed
52k maintenance jobs
£250m+ rent collected
To enable estate and letting agents to focus on increasing their income and growing their rental businesses by taking the hassle out of time-consuming back-office tenancy administration and property management.
Our team of 40+ specialist property staff have the industry experience and private rented sector knowledge to deliver a quality and compliant property management service to you.
All of our property managers, accounts and lettings administrators are experts in managing properties, landlords and tenants. They process pre-tenancy administration, collect rental payments and handle arrears; as well as manage all maintenance and repair requests while liaising with our trusted network of tradespeople – or yours.
They are supported by a hands-on management team, who ensure that ongoing professional development keeps them on top of changing legislation and that ARPM's services and approach is continuously evaluated and improved.
Founder & Managing Director
Business Development Director
Founder & Managing Director
Simon began his property career over 17 years ago managing a portfolio of commercial properties before establishing ARPM in 2008. His role as a hands-on Managing Director means Simon has worked with hundreds of estate agents to help them deliver effective property management processes, best practice letting solutions and as such, he is well-respected in the lettings industry and by his team of 40+ staff. His philosophy is simple – to continually deliver high-quality and cost-effective outsourced services that takes the hassle out of property management so clients can focus on growth and fee income.
Business Development Director
Tim has worked within the property industry and private rented sector for more than six years and has a degree in Business and Management. He heads up our sales team, who is passionate about working closely with the lettings sector to find solutions for a variety of challenges in a constantly changing market. His focus is on ensuring ARPM’s solutions can meet individual business needs and are simply conveyed by ARPM’s sales team so that agents can make informed decisions.
In order to deliver our services to the highest possible standards and positively represent your brand to your landlords and tenants, we adhere to the following values.
From enquiry to service delivery, we will never share your details and our services can be delivered under your own company name so your landlords and tenants don’t know you have outsourced
Experienced and knowledgeable team who take responsibility for changing legislation to minimise risk of failure to comply or maintain best practices
Committed to ensuring that the data clients provide to us is collected, used and stored responsibly and in accordance with the new General Data Protection Regulations
Going above and beyond Public Liability and Client Money Protection with secure email cloud management system, background screening of employees, supplier confidentiality clauses and hierarchical system access rights
What our clients say
“Having worked with ARPM for three years now, I am so happy that I made the jump when I did despite how daunting it seemed at the time. For me, seeing them as an extension of my current team was tricky at first but I can honestly say this is definitely the case. We have weekly conference calls so I always know what’s happening with my business and the knowledge our ARPM team has builds significant value in our brand. I would highly recommend using them if you are looking to grow your agency but without having to employ lots of staff!”
1 branch agency in South West London
“We started using ARPM after losing a long-standing property manager. The service over the last 12 months has been fantastic and exceeded our expectations. Our relationships with our tenants and landlords have actually become stronger. As a result, we haven’t lost a single client since working with ARPM and we are getting all the praise for the way in which the management queries are dealt with. Thank you so much ARPM!”
1 branch agency in Plymouth
“Lettings was always treated at our company as the lesser of the two when compared with the sales department. We didn’t give it nearly enough attention in the past but when the sales market started to slow down, we looked to ARPM. I am amazed to say that our lettings arm now outperforms the sales arm when it comes to turnover and whilst that is in part due to the market, I put a lot of onus on ARPM for enabling us to facilitate this shift. They have removed all the aspects of the job that put us off lettings initially and have carried each role out to such a high level. ARPM are worth their weight in gold and it is no exaggeration to say they have enabled us to stay open and profitable.”